Tipping is not required or expected. However, our movers make very good tip money here at Alpha Movers. Our tips average $20-$50 per mover.
What happens if I need to reschedule?
Call as soon as you find out that your move can not be executed the day you have scheduled. We always do our best to accommodate your needs.
Do I need to pay a deposit?
Long Distance moves require a 10 %deposit, which is fully refundable.
Whats your cancellation policy?
We ask that you call and cancel at least 3 days prior to your move date to refund your deposit or as early as possible.
What do I do If my belongings are damaged during a move?
Please contact one of our relocation representatives and they will have the customer send an email documenting the damages so that we have a claim in writing.
Can I arrange a move without me being there?
We prefer you are present for all or most of the move, but will accommodate you if you can not be present.
How big are your trucks?
24-26 Feet Long box trucks and 53 feet long semi trucks .
Are you employees full time employees?
What services does Alpha Movers NOT provide?
Any assembly that requires drilling into your walls. Specifically we do not remove or install TV mounts or speakers or disconnecting washers or dryers. Alpha Movers will assist you by lifting TVs off the wall. It is the customer’s responsibility to have the appliances properly disconnected.
I found a company that quoted me a lower rate. Can you price match?
We provide a high quality service at a fair rate, however, we do honor price matching as long as the competing company is legitimate and licensed, as well as registered with the Department of Transportation.